Refund policy

At Pure Spectrum CBD, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return and refund process.

 

Return Eligibility

If you change your mind or no longer need an item, we accept returns on unopened products within 30 days of delivery.

Eligibility:

✔ The product must be unopened, unused, and in its original packaging

✔ Must be purchased directly from our website

💡 Customers are responsible for return shipping costs unless the return is due to an error on our part.

90-Day Money-Back Guarantee

For our Oils, Softgels, and Gummies, we offer a comprehensive 90-day money-back guarantee. 

If you are unsatisfied with the results after 90 days of consistent use, we will give you a full refund (minus shipping costs). Our goal is to ensure that you give Pure Spectrum CBD a chance to show the full potential of what it can do for you. 

Please review all conditions here in order to ensure you qualify. 

How to Initiate a Return

1. Contact Us:

• Email support@purespectrumcbd.com or use our online contact form

• Please include your order number and reason for the return.

2. Shipping Instructions:

• A return shipping label will be provided and the cost will be deducted from your refund.

• If the return is due to an error on our part (wrong or defective item), we will provide a prepaid shipping label at no cost to you.

• Pack the product securely and include your order number inside the package.

3. Inspection & Processing:

• Once received, returns are inspected to ensure they meet the eligibility criteria.

• Refunds are processed within 5-7 business days after approval. All shipping fees are non-refundable.

Refunds

• Refunds are issued to the original payment method used for purchase.

• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

• Shipping fees are non-refundable, except in cases where the return is due to our mistake (wrong or defective product).

Exchanges

• If you prefer an exchange, we will replace your product with another of equal value.

• Exchanges follow the same return process and eligibility criteria.

Damaged or Defective Products

If your order arrives damaged or defective, contact us within 7 days of delivery. We will replace the product or issue a full refund at no additional cost.

Non-Returnable Items

⛔ Gift cards

⛔ Products purchased from third-party retailers or distributors

⛔ Final sale or clearance items (unless defective)

Need Help? Contact Us

📧 Email: support@purespectrumcbd.com

📞 Phone: 303-674-5759

💬 Live Chat: Available Monday-Friday, 9 AM - 5 PM MST

We appreciate your trust in Pure Spectrum CBD and are here to ensure your experience with us is exceptional.