Shipping and Returns

Orders are processed and shipped within 3 business days Monday-Friday, excluding holidays. Orders placed on the weekends and holidays will be shipped the following business day. 

Tracking will be sent via email once your order has been processed. 

If you are experiencing delivery issues, we request that you reach out to your local post office with your tracking number to see what insight can be provided or submit a claim online. 

If there is no resolution within 7 business days, please contact support@purespectrumcbd.com for assistance. 

Domestic Shipping:

All packages are shipped via USPS or UPS.

Delivery may take up to 7-10 business days.

Shipping Disclaimers:

Pure Spectrum cannot be held responsible for any delivery issues that are related to incorrectly entered or unverified addresses.

Additional shipping charges will be applied should your package need to be resent due to an incorrectly entered address or unclaimed/unpaid customs fees. 

No charges will be made without customer authorization.

Order Issues/Return Policy

We carefully inspect each order before shipment.  Any order issues must be reported within 5 days of delivery, this includes any incorrect, missing, or damaged products. Reach out to support@purespectrumcbd.com with order number, photographs and any feedback regarding packaging. 

We accept unopened products for a full refund if returned within 30 days of the purchase date. You must initiate your return via support@purespectrumcbd.com. 

We cannot accept returns on any opened product due to strict guidelines. 

We do not accept returns due to taste. Our products are made using a natural plant extract which can vary in flavor. 

Disclosure for Legal Review

The information on the Pure Spectrum CBD Limited website is strictly for educational purposes only and it is not meant as an alternative to medical diagnosis and/or treatment. Pure Spectrum CBD Limited makes no representations in relation to the health information on this website or the health benefits of using CBD. If you think you are suffering from any medical condition, you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of any information on this, (or any other) website. If you are considering making any changes to your diet, nutrition or lifestyle please consult with your doctor. These statements have not been evaluated by the Food and Drug Administration (FDA) The educational information is not intended to prevent, diagnose, treat or cure any disease.

FDA Disclosure

These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. Always check with your physician before starting a new dietary supplement program. The Food and Drug Administration (FDA) considers non-THC based hemp products to be “food safe” and therefore legal without a medical marijuana license. CBD Rich Hemp products are legal in all 50 states. Pure Spectrum CBD Limited CBD Limited does not sell or distribute any products that are in violation of the United States Controlled Substance Act (US.CSA). We are selling our products as containing cannabidiol. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing cannabidiol. If you have questions about this product please contact our customer service team at prior to purchase.

Legal in the US

Research links to any informational websites are provided solely as a service to our users. Links provide additional information that may be useful or interesting and has no affiliation to the sale and distribution of our CBD products. The Pure Spectrum CBD Limited website does not constitute an endorsement of these organizations and none should be inferred.

Website Disclaimer

This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Pure Spectrum CBD Limited makes no representations or warranties in relation to the health information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider. Neither the Company nor its representatives is providing any medical advice, and none should be inferred from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. This website may contain links to third-party websites. The Company provides these links as a convenience only and does not endorse any of these sites. The Company is not responsible for the content of, and does not make any representations regarding the materials on, such linked third- party websites. If you decide to access or rely on information at linked third-party website, you do so at your own risk.

Terms and conditions for freight forwarders:

If a customer chooses to use a freight forwarding company, the customer assumes all risk associated with packages lost in transit, unsuccessful delivery, fraud, identity theft, or cost of replacement products. 

Pure Spectrum is not responsible for delivery to final destination or additional costs due to return shipping fees, storage fees, or replacement of goods if a freight forwarding company is used.