FAQ
HERE ARE SOME OF THE MOST FREQUENTLY ASKED QUESTIONS WE RECEIVE AT PURE SPECTRUM.
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General Questions
Cannabidiol (CBD) is extracted from the Cannabis Sativa plant. It is the trichomes of the plant that CBD is usually extracted from. CBD is one out of over 100 phytocannabinoids identified in the hemp plant.
Cannabinoids are found in specific plants and naturally produced within the body. These compounds interact with our Endocannabinoid System to maintain and bring our bodies back to balance on a cellular-systematic level.
Phytocannabinoids are produced by plants, phyto meaning ‘plant derived’.
Endocannabinoids are produced naturally within the human body, endo meaning ‘found within’.
The Endocannabinoid System (ECS) is a cell communication mechanism within the body. It is a complex system responsible for regulating a range of major body functions, including sleep, memory, reproduction, hunger, and mood.
The ECS is made to be self-sufficient with its’ production of its’ own cannabinoids, 2-AG and Anandamide, however, scientists are beginning to find out that the ECS can be supplemented with additional cannabinoids, like CBD, to optimize homeostasis.
When the ECS is out of balance, any system within the body can become compromised. Disruption may be caused by a range of things from diet, lifestyle, genetics, trauma, injury, toxins, and even daily stress. Our Phytocannabinoid-rich CBD products interact directly with the ECS by mimicking the effects of our endocannabinoids to support your body’s optimal functioning
Hemp and Marijuana both come from the cannabis sativa plant. The cannabis sativa plant is made up of different molecular structures and compounds known as cannabinoids. The two most common cannabinoids are THC and CBD. Any cannabis sativa plant that contains less than 0.3% THC, is known legally as hemp. Any cannabis sativa plant that contains more than 0.3% THC is known legally as marijuana. To go one step further we look at products made from these plants. Any CBD product that comes from a hemp plant, grown under a state-supervised agriculture plan, is legal. Any CBD product that comes from a marijuana plant is only legal to be sold in dispensaries.
A phytocannabinoid is a cannabinoid produced naturally by plants. Phytocannabinoid rich hemp extract describes our CBD formulation. Our formulation is extracted from hemp grown on our family farms, and contains a high concentration of CBD along with trace amounts of other cannabinoids and terpenes.
Due to FDA guidelines we are unable to make claims about the potential benefits/side effects of using CBD. We suggest researching these topics online. If you decide to try CBD we are here to answer any questions you may have about using our products!
All of our products are verified THC-Free. CBD is non-intoxicating and will not cause a "high" feeling. We remove all trace amounts of THC during the purification process. Customers that are regularly drug-tested (such as professional athletes, active military, first-responders, etc.) are able to confidently use our trusted products. We provide up to date 3rd party lab test results that can be found here. Pure Spectrum is the first and only cannabis company to partner with a National Governing Body: USA Weightlifting. WADA (World Anti-Doping Agency) has the strictest drug testing protocols so it is crucial that professional athletes can take our trusted and high-quality CBD product.
You can find test results for each of our products here by comparing the batch number on the bottom of your product packaging. All test results are regularly updated. When looking at our test results, you will notice 3 columns. The first column is the LOQ (Limit of Quantitation - that means the minimum amount that can be read on the test), the next two columns are the results for that product. Click here for more information on how to read and understand our test results.
We provide complete transparency with third-party test results, standardized procedures from soil to oil, and create high quality THC-free products. We are the first cannabis company to partner with a national governing body, USA Weightlifting. The anti-doping agencies of the world have the strictest drug-testing, we provide high quality CBD these athletes can trust!We are vertically integrated, meaning we control every aspect of the process from genetics, planting seeds in the ground, all the way to finished goods. Our hemp is grown on American family farms, processed locally in Colorado, and shipped from our headquarters in the Rocky Mountains. Learn more about who we are and what we do here!
We use an ethanol extraction process as we find this to be cleaner and more sustainable for our scale, while best preserving the overall profile of the plant. All formulations are intensely purified to remove any and all trace amounts of THC while keeping other terpenes and natural plant oils from degrading. All formulations are tested multiple times to ensure potency, quality, and the absence of contaminants. You can find our test results here, additional tests available upon request.
Shipping & Tracking
Domestic orders are processed and shipped within 3 business days, excluding holidays. Delivery can take 7-10 business days, though most packages arrive quicker than this!International orders can take 3-5 business days to process as some packages may require additional documentation. Once shipped, international orders can take 3-5 weeks for delivery depending on area.Please note: Package arrival may be delayed during the holiday season (November-January). Domestic packages can take up to 1-2 weeks and international packages can take up to 6-8 weeks during this time.
We offer free standard shipping for all domestic orders over $100. All other shipping costs are configured based on the size of your package and location of delivery.
Expedited shipping is available for domestic orders only. To request expedited rates, please place your order over the phone at 303-674-5759. Additional charges may apply. Expedited delivery dates cannot be guaranteed. Weekends and holidays must also be taken into account from ship date.Expedited shipping is not available for international orders at this time.
It is not uncommon for tracking to show that a package has been delivered, only for the package to arrive a few days after. Please allow 7 business days from marked delivery, and contact your local post office as you may be able to retrieve the package sooner.If you are unable to locate your package, please reach out to support@purespectrumcbd.com to proceed.
For more information and disclaimers check our
Online Orders & Account Information
We accept Visa, Mastercard, Amex, and Discover. If you are receiving an error message please check that all information is filled out correctly and completely (addresses, zip codes, CVV codes, etc.). We recommending calling your bank before trying again, and to not attempt the transaction too many times as this may prevent you from being able to order online.If you are still having troubles, please reach out through our online chat, by emailing support@purespectrumcbd.com, or call 303-674-5759 to place your order over the phone.
Many coupon codes are limited to one use per customer. Most coupon codes cannot be combined with other sales & specials. We limit one coupon code per order. If you have had a failed order using a coupon code, the website will think you have already used this code. Please visit the orders page in your online account, cancel the order, and then attempt your order again. If none of these apply to your coupon code and order, please reach out to customer service via chat, by emailing support@purespectrumcbd.com, or calling 303-674-5759.
Please make sure you are using the correct email address and password combination. You may need to reset your password by selecting "Lost your password?" on the Login Page.
If you are still having troubles, please reach out to customer service via online chat or by emailing support@purespectrumcbd.com
You can login to your account by clicking the person icon in the top right of our website, or by clicking here.
Once logged in you can:
- Change your password
- See recent and past orders with details and tracking information
- View and manage subscriptions
- Add and edit billing and shipping addresses
- Add and edit payment methods to use for future orders
- Pay for a failed order
Subscribe & Save
Find the products you want to have auto-shipped, and select the frequency under Subscribe & Save before adding to your cart. Once you have all the products you would like to receive as a subscription, proceed through checkout! You will need an account to place a subscribe and save order.
You select the frequency to ship your order- either every 2 weeks, every 1 month, or every 2 months. Your order will process on the same date each month, and ship within 1-2 business days!
You can check tracking and order status in your website account by going to Subscriptions>Orders, or checking recent orders for your most recent recurring order.
All subscription orders automatically receive a 15% discount + FREE shipping and no additional coupons are allowed.
Please note: coupons and discounts cannot be added to active subscriptions.
Click the avatar in the top right corner of the screen to access your account settings.
Along the left side, select My Subscriptions to see options to change the auto-ship frequency, update payment, suspend, or cancel your subscription.
You will be notified 7 days before expiration of payment on file prompting you to update your payment method. If you do not do so, your subscription will not be processed.
You can pay for the failed subscription order in your website account by selecting Recent Orders > (locate the order) > Pay Now.
Yes! With your Heroes account you can start a subscription to auto-ship your order every month with your Heroes discount applied, plus free shipping. No additional discounts can be applied.
Please note: In order for your Heroes discount to apply to your subscription, you can’t check out with both one-time and subscription products in your account.
Need more information? Check out
Order Issues & Return Policy
We are sorry to hear that there is an issue with your order. Please contact support@purespectrumcbd.com so we can further assist you and make things right! If anything in your order is damaged, please include a photo of the product along with your order ID (found on your packing slip) for faster service. If your package is missing a product, it may have been on backorder when you placed your order. This will be indicated below the product description, when you click to add to cart. All available products will ship immediately, backordered products will ship separately via priority mail when back in stock. You will receive emailed shipping notices.
Our customers have 30 days from receipt of their order to initiate a return. Unopened and unused products may be returned within 30 days of delivery. Please see our Return Process below. If you have any questions about whether your product is eligible for return, please feel free to email us at support@purespectrumcbd.com. We will only accept returns and refunds from purchases made on www.purespectrumcbd.com. We are not able to accept returns on any opened or used products. Please note: We do not have a money back guarantee, as hemp and CBD does affect everyone differently.
Return Process
Once you have initiated the return process we will email you a label for you to print out, place on your package, and ship back to us at no cost to you. Upon receipt of the returned product we will initiate a refund to your payment source.
See more information and disclaimers under
Heroes Program
Registered Nurses & Doctors, EMT, Firefighters, Police Officers, & Military (both Active and Veteran) are all eligible for our Heroes discount! All teachers are also eligible as they certainly are heroes in our eyes.
Military spouses may provide their own valid government-issued military credential.
Click here to fill out an application to join our Heroes Program! Upon reviewing your application you will receive confirmation of your acceptance via email. Applications are typically processed within 1 business day. If you do not receive a confirmation email, please reach out to heroes@purespectrumcbd.com.
Verification typically takes 1 business day. You will receive confirmation via email with additional information about how to use your Heroes discount.
Once you've been approved, your discount will be automatically applied at checkout as long as you are logged into your account with the email you provided on your application.
We only allow the use of one discount per order. If you are receiving our Heroes discount but would like to use a different offer, you can proceed through checkout as a guest (log out of account), or place your order over the phone at 303-674-5759.
Yes! With your Heroes account you can start a subscription to auto-ship your order every month with your Heroes discount applied, plus free shipping. No additional discounts can be applied.
Please note: In order for your lifetime discount to apply to new subscriptions, you can't have both one-time and subscription products in your cart.
For inquiries regarding our Heroes program, please
